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TaylorCare leading by example

WHEN Kate Taylor opened her own specialist recruitment agency more than four years ago she was quite clear about the culture she wanted to create and determined the maxim for her company would be the old adage – be the change you want to see in the world.

So Kate did what any new business would and then some. She investigated and researched how to build the company she wanted where the focus would be on valuing each member of staff and supporting candidates and employers in finding the right match.

She also made what many would consider to be a courageous decision for a new business – dedicating 5% of annual turnover to support local charities.

For Kate though, there was nothing bold about it; it was simply in line with her own beliefs and ethos about giving back. After all, her business TaylorCare Recruitment specialises in recruiting staff for the health care and social care sectors.

“When I started to dream about the business I wanted to create, I knew I wanted it be about respect and value but I also wanted to create a culture of giving back to those in need because I am passionate about supporting charities through my business in any way I can,” Kate said.

“So we are not just recruiting for organisations which are helping vulnerable people but we also go the next step and give back by supporting four charities through the business.”

TaylorCare supports four key charities, which include:

  • R U OK? is an initiative to raise awareness about suicide and ways to support those who are experiencing mental health issues.

  • Freedom Hub which works with survivors of human trafficking in Sydney. The charity operates an ethical café in Sydney’s Waterloo. Kate said some 29 million people are trafficked in the world today – that equates to the combined population of Australia and New Zealand.

  • Hamlin Fistula Ethiopia, a charity founded by Obstetrician/Gynaecologist Catherine Hamlin who performs lifesaving operations on woman who have complications in child birth in the villages in Ethiopia.

  • A21 Campaign, a global charity which rescues women, children and men who are being trafficked around the globe and provides accommodation, medical attention, legal support and counselling.

Kate said she believed there was a growing awareness of the need for companies to take their corporate social responsibility (CSR) seriously and applauded the work done by the RCSA to encourage this.

“When I started TaylorCare and became a corporate member of RCSA, I was excited to hear they had an award for CSR,” Kate explained. “This was music to my ears. I love being part of an industry body, which places value on agencies giving back to those in need.

“The majority of recruitment agencies in Australia have under 10 staff. I hope I am leading by example and show that no matter how small you are, you can make a difference in the world around you.

“I do believe this focus on CSR in business needs to come from management down to really drive this with employees and help those less fortunate to us. Every dollar raised can make a difference to someone.”

Picking up pearls of wisdom

For the past four years, Kate has participated in RCSA’s PEARL Mentoring Program. PEARL is an acronym for Professional Emerging and Aspiring Recruitment Leaders and is open to all RCSA Members and employees of Corporate Members.

The 12 month program connects RCSA members who are moving into leadership roles or who are already engaged in a leadership position with members who have earned years of experience in the sector.

“When I started TaylorCare, I joined RCSA so I was able to utilise templates they had for start-up business as well as their training and that is when I heard about the PEARL program,” Kate explained.

“It made sense to align myself with an industry professional in the PEARL program and since my first year of business, I have been fortunate to have fantastic mentors.

“I have been able to get so much out of the PEARL program and would go so far as to say it has been instrumental in my business being a success to date. I had no formal qualifications in management or business and have had to learn as I go.

“Having a mentor to bounce ideas off of and work on strategy to move my business forward has been invaluable for me both personally and professionally.”

As for TaylorCare, Kate said the future looks bright with plans to expand into temporary recruitment for the social care and health care sectors as well as venturing into the aged care sector.


The RCSA PEARL Mentoring Program

The PEARL Mentoring Program is a 12-month program RCSA developed with business coaching firm and corporate mentoring program specialists AltusQ, to support those in the recruitment sector who moving into a leadership role or are already in one.

The PEARL program is open to RCSA members (including employees of Corporate Members) and provides the opportunity to learn from peers within the recruitment and employment sector to develop a range of skills including leadership, communication and decision-making.

To date, more than 300 RCSA members across Australia and New Zealand have benefitted from completing the PEARL Mentoring Program.

Participants are expected to fulfil a required number of hours including three mentor/mentee meetings of two hours over a 12 month period. Expectations are mentors and mentees will communicate outside of business hours for around one hour a month.

Training sessions are offered to both mentors and mentees before the course starts.

The next PEARL Mentoring Program will begin in mid-2018.

For details on PEARL call the RCSA on +61 (03) 9663 0555 or see the website

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