Key Performance Indicators (KPIs) have been around in one form or another since the beginning of business. We ask four experts their thoughts on KPIs and you may be surprised by their answers.
KPIs have long been accepted as part of the job in recruitment, after all it’s critical to measure the cost of each placement, the number of qualified candidates per placement, days to offer, retention and of course billings.
Or is it? At the recent RCSA conference in Noosa there was a lot of talk about how useful and relevant these historical measures of success are today. Some in the sector believe they are as useful as ever citing the adage: what you don’t measure you can’t manage. Others argued that KPIs are still relevant, but it is imperative to change what is currently being quantified by KPIs. Others still believe they are antiquated and have no place in the workplace.
We spoke with four leading experts in the recruitment and HR space to get their take on KPIs and their answers may well surprise you.
Principal at The Savage Truth