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October 15, 2019

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Sinead Hourigan's reflections on two years as Board President

October 28, 2019

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Are you Ironman or the Terminator? Why human interaction is the missing piece in our tech-filled world

 

It’s no secret that top performing recruitment and staffing professionals of the future will strive to continuously innovate and embrace technology, in order to enhance efficiency and effectiveness in their service delivery for clients and candidates alike.

 

There is a constant flow of information out there about how artificial intelligence and digital disruption are going to automate so many jobs thereby making many positions that currently exist redundant.

 

This type of wholesale societal change is not new. It has been happening for many years now; in fact since the onset of the industrial revolution when mankind really started to understand our capability to harness energy for our own material welfare.

 

The recruitment and staffing sector seems to be undergoing our very own ‘industrial revolution’ at the moment and it’s important that we spend some time reflecting on the elements of our roles that are well suited to automation and those that will continue to require that human intermediary.

 

With such a large focus on the need to enhance our technological transformation as an industry, there is a real risk that we may lose sight of the very reason both our clients and candidates need us.

 

What seems to be missing from many of the discussions about the future of our sector is the growing importance of continuing to focus on building our interpersonal skills as the need for human interaction continues to grow as quickly as the technology in our digitised society.

 

Technology and building stronger interpersonal skills are two core areas that need to go hand-in-hand, it’s no longer an and/or situation.
 
In my day-to-day discussions with clients, candidates, consultants and leaders at all levels of the supply chain, there has become a voice growing louder in our society which argues that our focus should not just be on the tech, the development of which is inevitable, but more on the development of people and their capacity to interact meaningfully with one another.