Thinking differently proved a smart move for SMAART

SMAART Recruitment Associate Director, Rupert Harvey, explains what winning the Excellence in Client Service Award at the RCSA Industry Awards means to the company.

In 2018 we decided to think differently about how we engaged in our specialist market, contact centres.

We wanted to add real value to our clients, something that was interesting, unique and provide directly relevant insights that decision makers could use.

From this notion the Contact Centre Best Practice Report was created and has become much sought after, both domestically and internationally.

In addition to the report we have developed a Contact Centre Mentoring Program which gives aspiring Team Leaders and junior managers the opportunity to learn from experienced members of the contact centre industry.

Our aim is to consistently engage with our clients, understand their worlds and create initiatives such as The Best Practice Report and Mentoring Program that elevates our relationship from just transactional to value driven.

We feel the perception of our brand has changed since our change in strategy and we are now perceived as an authority in our specialised sector.

The RCSA Award is fantastic in that it affirms the unique work we are doing and gives us encouragement to continue evolving ideas that benefits our clients.

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