A Q&A with new RCSA Board member, Matthew Iustini
Tell us a little bit about yourself and your background and your current role as CEO of Technical Resources?
Technical Resources Pty Ltd (TR) is one of Australia’s largest, independently owned, and managed recruitment consultancies in Western Australia. TR was founded by my parents Nick and Maureen Iustini in 1990. I was 16 when I first worked here before I travelled to the United Kingdom.
When I returned from overseas in 2005, the boom had just started in Western Australia. So, I worked hard to move my way up through the business and I am now proudly the CEO.
We are a good Italian business, but we are also a family business. For years I have worked alongside my parents, siblings, and cousins. I feel incredibly lucky that we can work together and learn from one another.
Family is our number one value. Our staff and, by extension, our clients and contractors are all part of the family. It is certainly a team effort to run the business.
The feedback we received from our staff is that they enjoy working here. We are proud to achieve longevity from our employees. We have a purpose to enrich peoples’ lives to find work and have some fun while we do it.
What led you to recruitment and why are you passionate about it?
My parents were a big reason as to why I initially started working in the recruitment industry, but I love the relationship building that comes with the work.
The core of what we do is developing and leveraging relationships. This is what I am naturally good at, and I was lucky that my parents started a business where this has been the foundation.
I am passionate about the process of not just finding someone a job, but helping a business find the right candidate. I just want to help make peoples’ lives better. It can be so stressful starting a new job.
You might even have to move to a new city and find a place to live. At TR we want to help make that transition easier.
I also want to continue giving back to the industry that has provided me with so much. One way I feel like I am making a difference is being involved with RCSA’s mentoring programs. There are consultants working at TR who have been mentors and mentees. I will always encourage my staff who want to be involved in this program.
As a mentor you get just as much out of the program as the mentee. When you live and breathe your business that is all you know, but you can learn different perspectives from people to grow your own knowledge.
The biggest drive for me is the pride I have for the family business. I have three children, Austin, Allegra, and Isabelle, and if any one of them was keen to come work here I would welcome them. But they can’t kick me out just yet - not for a few years anyway!
My daughter Allegra has shown the most interest in recruitment. She has said she is going to start her own business to compete against TR. I think it is fantastic that she wants to do that, and I will certainly encourage her. There are many people I know who work in recruitment who did not think of this industry as a career path at her age.
RCSA is excited to welcome you as a Board member. What are you hoping to bring to the table and what will be your focus as a Board member?
The RCSA aspect is very much family oriented for me. Before RCSA, there was the National Association of Personnel Consultants (NACP), which my father Nick was involved with. He was the chair of the Western Australian Committee and sat on the board 20 years ago. I feel honoured to be following in my father’s footsteps.
I want to ensure the image and standards of the industry are being protected. I also want to advocate for Western Australia to make sure we are being heard at the table. I have said to the Western Australian RSCA community that if there any local issues which need to be heard, I will be an advocate for them.
What do you see is in store for the immediate future of our industry and how can RCSA ‘lead in the world of work’ into the future?
One of the challenges we face as an industry is that industrial relations is a contentious area for politicians. As an industry we need to be engaging with the government to show how recruitment firms fit into this landscape of industrial relations.
There has been a shift with the appointment of RCSA CEO Charles Cameron because he has brought with him a focus on advocacy. RCSA held an event called BIG TALK with the Hon Richard Marles MP, the Deputy Leader of the Australian Labor Party and Shadow Minister for National Reconstruction, Employment, Skills, Small Business and Science. I thought this was such a good session and was certainly a step in the right direction in engaging with politicians. Recruitment firms are unique because we represent not just employers but employees. Engaging with politicians helps them have a better understanding of how we fit in this landscape and the work we are doing.
We regularly hear chatter about a new system that is going to end recruitment – it has not happened. Technology is always going to be here, but we need to ensure we adhere to the high standards and professionalism of our industry.
Tell us about Matthew Iustini outside of a professional context. What keeps you busy outside of work?
My family means everything to me, and my three beautiful children keep me busy.
If I am not with my family, it is a safe bet that you will find me digging holes on a golf course somewhere. I am also a passionate West Coast Eagles and Perth Wildcats fan. You can find me sitting in the stadium at their home games.
How can RCSA members contact you if they wish?
My email is firstname.lastname@example.org
While my expertise is in the Western Australian market, I am very approachable. I am happy to engage with people about the way they are conducting their business and how we can all do better together.
It is such a competitive environment in our industry, but I think it is still important to have a relationship with other recruitment firms. We share the same challenges, so why not have a good relationship, and work together?
Competition keeps you sharp, but there is no room for animosity. I have eight local competitors which I can call and have a candid discussion with, and they can do the same with me. I think that is important in our industry.