Some quality time with Prime Super’s Michelle Murray

Prime Super works to provide exceptional service to members and the employers that contribute to super on their behalf.


The Fund has an experienced team of regional managers and member service managers who can help you understand super and get the most out of your fund.


Meet Michelle Murray, a regional manager in Dubbo, NSW.


Q: Tell us about Michelle Murray away from work. What are your interests and hobbies?


I love spending time with my gorgeous girls, my partner, or should I officially say fiancé of two weeks and my family and friends.


The arts have played a big part of my life with both my daughters dancing and performing for the best part of the last 18 years in many venues including the Main Concert Hall of the Sydney Opera House.


Music is a given in our household. This stems from me growing up with a family of musicians who could put their hand to any instrument. My mum is 81 and still plays the Button Accordion - for “the oldies” at the age hostel and hospital back at home!


I have never been able to master the Button Accordion, so I took an easier option instead and learned how to play the piano at an early age.


Camping and outdoor activities are another passion of mine, there is nothing better than sitting around a campfire with family and friends.


I look forward to seeing more of this beautiful country of ours and, hopefully, some overseas travelling in the future.


Q: What has been your professional career to date? How did you get into the superannuation game?


I commenced my career with the Bank of New South Wales as the batch clerk in my hometown of Coolah.


Over the next 20 years I progressed to management roles in Westpac. I lived in many rural communities in NSW, including the Southern Highlands and Central Coast. Eventually I found my way back to central NSW in 2000, as Dubbo branch manager.


I left Westpac to open a branch of the Greater Building Society in Dubbo and take up the role of branch manager. It was an exciting time and always great to see new businesses establish themselves in regional cities like Dubbo. It was very well received by the community.


After several years, I found myself back working for Westpac as a relationship manager for Regional NSW and this is where I discovered my passion for superannuation.


I acquired qualifications and worked closely with financial planners to help clients reach their financial goals.


The role with Prime Super presented itself last year and aligned with my desire to work in the superannuation industry. I am based in Dubbo and cover central NSW and Hunter region.


Q: Coronavirus has changed the way we work. What are your reflections on how you have adapted at work this year?


This is the first time in 35 years I have had the opportunity to work from home. I set up my home office in December last year when I started with Prime Super.


Coronavirus changed the way we all worked.


Travelling stopped, and we had to use more communication options to reach employers and members rather than just face to face meetings or phone calls.


With the ability to connect virtually via Zoom or Microsoft Teams, we have been able to connect with our colleagues, members and employers in a more personal manner, at times suitable to them.


Q: What is the most common question from members this year and what has been your response?


One of the most common questions from members this year has been around the market volatility and the right time to change to a ‘safer’ investment option.


While it is tempting to switch investment options when returns are negative, history has proven that markets will fluctuate over time, so there is a potential risk in switching during a downturn.


Prime Super has performed very well in the good times and particularly well in this recent difficult period, relative to our peers.


If members are unsure, they have the opportunity, as part of their membership, to talk their issues through with our specialists in the Member Solutions Team or another professional.


Q: What have you most enjoyed about your job this year?


I have been in the role now for 12 months and there have been some real standouts for me.


Working for Prime Super, I work for a fund owned by members, where the profits go to the members.


This is something I am very proud to be a part of.


I also enjoy the opportunity to connect with our members and help them understand how vital it is to have their super, and insurance, in order.


Every day, I speak with members at different life stages, from helping new members join, right through to helping retiring members with retirement strategies to suit their individual needs.


Prime Super is also a great place to work. The team includes fantastic and well-qualified people who love what they do, and who are an absolute pleasure to work with.


Q: Why do you enjoy working with RCSA and our member base?


The people who work in the recruitment industry are so energetic and clearly passionate about what they do.


My employment with Prime Super resulted through a recruitment consultant. I was contacted via LinkedIn advising there was a position that would be ideal for me … and here I am 12 months later.


Those who work in the recruitment industry do such a great job and are a privilege to work with.


The information contained in this publication is of a general nature only and has been prepared by Prime Super Pty Ltd (ABN 81 067 241 016 AFSL no. 219723, RSE L0000277) without taking into account your personal financial situation or needs. Prime Super Pty Ltd (Trustee of Prime Super ABN 60 562 335 823 RN 1000276) is not licensed to provide personal financial product advice to you and we recommend you seek financial advice tailored to your personal circumstances and read our Product Disclosure Statement in full before deciding whether an investment in the Fund is appropriate for you.

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